Frequently Asked Questions

Everything you need to know about shopping with ZERO.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Returns are free for domestic orders via our online portal.

How do I find my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a relaxed fit or sizing down for a tailored look.

Are your materials sustainably sourced?

Yes, ZERO is committed to ethical fashion. We use organic cotton, recycled polyester, and low-impact dyes to minimize our environmental footprint.

Can I modify or cancel my order?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Klarna and Afterpay.